Your privacy is our responsibility
This policy provides complete and transparent information on how your personal data is collected, stored, and protected on the cn44 platform.
By using the cn44 website, you agree to the terms of this privacy policy. This policy applies to users in Bangladesh and is linked to cn44's Terms and Conditions. We treat the protection of your personal information as our highest priority.
Table of Contents
What Information We Collect
When you create an account on cn44, use our services, or contact us, various types of information may be collected from you. A detailed description of that information is provided below:
a. Information You Provide Directly
- Full name, date of birth, and national ID details (for identity verification)
- Email address, mobile number, and residential address
- Financial transaction details — bKash, Nagad, Rocket, or bank account information (full account numbers are not stored)
- Account login details — username and encrypted password
- Information provided when contacting support
b. Automatically Collected Information
- IP address, browser version, and operating system
- Time of site access, page browsing patterns, and session duration
- Device type and unique device identifier
- Referrer URL and traffic source
cn44 never stores your full payment card number or complete bank account details. All financial transactions are processed through encrypted channels.
Purpose of Data Use
Information collected about you is used only for the following legitimate purposes:
Service Delivery and Operations
- Creating and managing your account and verifying your identity
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, or bank transfer
- Managing bonuses, promotions, and VIP benefits
- Maintaining gaming history and transaction records
Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Enforcing responsible gaming policies — preventing minors from creating accounts
- Ensuring the security and integrity of the platform
Customer Service and Communication
- Providing support via live chat and email
- Sending important account-related notifications
- Promotional communications where applicable — based on your consent
Service Improvement
- Improving site functionality and user experience
- Diagnosing and resolving technical issues
- Analyzing usage trends to add new features
Data Storage and Security
cn44 takes the security of your personal information very seriously. We protect data in line with industry standards.
Security Measures
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
- Encrypted Storage: Sensitive information is stored in encrypted format
- Access Controls: Only authorized personnel can access data for specific required purposes
- Regular Audits: Security measures are regularly assessed and tested
- Two-Factor Authentication: Two-factor authentication is available for added account security
Data Retention Period
Necessary information will be retained while your account is active. If an account is closed or deactivated, certain data may be retained for a legally defined period as required by law, for dispute resolution, or for fraud prevention purposes. After that period, data is securely deleted or anonymized.
Although the latest technology is used to protect your data, it is not possible to guarantee complete security when transmitting data over the internet. It is therefore your own responsibility to keep your account password confidential and not share it with anyone.
Sharing Data with Third Parties
cn44 does not sell your personal information. However, in certain circumstances we may share information with third parties:
Payment Processors
Necessary information is shared with the relevant payment processors to complete financial transactions via bKash, Nagad, Rocket, and bank transfer. These organizations operate under their own privacy policies.
Technology Service Providers
Trusted third-party services are used for site operations, data hosting, and analytics. These service providers operate under strict confidentiality agreements and may only use data for the specific services they provide.
Legal Obligations
Required information may be disclosed in response to a court order, a lawful request from law enforcement, or other legal obligations. In such cases, we will make every effort to notify you to the extent possible.
Business Transfers
If ownership or management of cn44 changes, user data may form part of the transferred assets. In that event, the new management will be bound by the terms of this privacy policy.
Cookie Policy
The cn44 website uses cookies and similar tracking technologies to improve your browsing experience.
Types of Cookies
- Essential Cookies: These are necessary for maintaining login sessions, ensuring security, and core site functionality — they cannot be disabled.
- Functionality Cookies: Help remember your preferences such as language and display settings.
- Analytics Cookies: Collect anonymous usage data to help us understand how the site is being used.
- Marketing Cookies: Help display content relevant to your interests — these are used based on your consent.
Cookie Controls
Cookies can be controlled or deleted from your browser settings. Please note that disabling essential cookies may affect important site functionality, such as keeping you logged in.
Your Rights
As a user of the cn44 platform, you have the following rights regarding your personal information:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your data be deleted — however, some information may need to be retained for a specific period due to legal obligations.
- Right to Object to Processing: You can object to marketing communications or to certain types of data processing.
- Right to Data Portability: You can request to receive your data in a structured format.
- Right to Withdraw Consent: You can withdraw consent at any time from any data processing that is based on your consent.
To exercise these rights, email us at [email protected]. We will respond as quickly as possible after verifying your identity.
Child Protection
cn44 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors.
If we find evidence that an account holder is under 21, that account will be immediately closed and the associated data will be deleted. If a parent or guardian believes their child has registered on cn44, please contact [email protected] immediately.
For persons aged 21 and above only. We apply age verification processes to ensure responsible gaming.
Policy Changes
cn44 reserves the right to modify or update this privacy policy from time to time. When changes are made:
- The new version will be published on this page and the "Last Updated" date will be changed.
- For significant changes, you will be notified by email.
- Continuing to use the site after changes are made will be considered acceptance of the updated policy.
- If you do not agree to any changes, you may request that your account be closed.
If you have any questions or concerns about this privacy policy, please contact us. Our support team is available 24/7.
Related Policies & Information
Have a question about privacy?
Our support team is available 24/7 — contact us via live chat or email for instant assistance in Bengali or English.